Privacy Policy

Please read our Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically. This update is current at 27 February 2018.

What do we collect?

We have broken down the ways that we collect personal data that where you may be recognised. In each instance we have outlined what we collect from you, what we do with it and why.

Mailing list

If you sign up to join our general mailing lists via the website or at an event, we will collect your email address, name and some other details depending on the list. We collect as little data as possible to allow us to communicate with you effectively. You can withdraw your consent at any time by unsubscribing using the link at the bottom of each email.

We also communicate with our member retailers and clients about the programmes that they are participating in under contract. It is necessary that someone from each of our clients receives these emails to ensure that the programme is delivered effectively and consistently throughout our network.


From time to time, we may ask our customers and subscribers for feedback about our products and services. We do this to fulfil our contractual obligations to our funders and other partners and to ensure that we are delivering a good service.

Staying up to date

Please make sure that the data you supply us with is correct and up to date. If your details change, you can update them at any time.


Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.

Our website uses cookies to monitor user behaviour and website performance. We use these tools to track users anonymously and helps us to improve our online services over time. We have some social media tools embedded on our websites and they may place third party on your machine.

If you do not want cookies placed on your computer, you can change your browser settings to disable cookies. You can also clear cookies saved on your computer at any time.

If you use more than one device and or browser, you will need to change the settings on all of them.

You should be aware that disabling cookies may mean that some websites do not work properly.

Alternatively, if you are not happy to accept cookies from our websites, please do not use them.

More information about cookies

If you would like to know more about cookies, the All About Cookies website may be useful.

Please note that we are not responsible for information available on these websites.

How to unsubscribe

You can unsubscribe from our marketing emails by clicking the unsubscribe link at the bottom of the email we send you. Alternatively, you can contact us directly and ask to be removed from lists. We will manually unsubscribe you. You must tell us which list/s you want to be removed from.

If you are receiving an email from us that forms part of a contract with us, you should contact the programme manager or assistant at Creative United who is your main point of contact and let us know who we should replace you with. You must have that person’s consent before you give us their details. If no one at your company is willing to receive these emails, we ask that you reconsider your participation in the programme.

Transferring your data outside of the EU

Some of the software tools we use have data centres or staff outside of the European Union. Where this is the case, we have chosen to work with companies who have demonstrated that they operate in ways that comply with UK law. For example, the US-based companies whose software we use, have all signed up to the US-EU Privacy Shield. If you are not happy for us to share your data with those partners, please do not use our services.

Your rights

You can find out more about your rights under GDPR from the Information Commissioner’s Office.

You are legally entitled to know what personal information we hold about you and how that information is processed. If you would like to know what information we hold about you, please write to the Head Finance and Operations, Creative United, New Wing, Somerset House, London WC2R 1LA. We will ask you for proof of identity and may charge a £10 fee.

Who are we?

Take it away is a programme delivered by Creative United

Creative United is the trading name of Creative Sector Services CIC, a Community Interest Company registered in England and Wales under number 08280539. Registered address: 10 Queen Street Place, London EC4R 1BE.

Our data protection officer is Alexander Tucker, Head of Operations and Finance. If you have any questions about our policy and privacy practices, you can contact us:

e: – use the subject line ‘Privacy Query- Take it away’
t: 020 7759 1111
p: New Wing, Somerset House, Strand, London WC2R 1LA